Onyx Executive Transport – Policy and Service Agreement

Company Overview:

Onyx Executive Transport is a professional chauffeur service providing executive transportation in Atlanta, GA, with a focus on safety, reliability, and customer satisfaction. Our fleet includes executive sedans, SUVs, sprinters, and buses for a range of services, from airport transfers to corporate events and special occasions.

  1. Reservation Policy

  • Advance Booking: Reservations are recommended to be made at least 24 hours in advance to ensure vehicle availability.
  • Confirmation: Bookings are only confirmed upon receiving a confirmation email or message from Onyx Executive Transport.
  • Special Requests: Any special requests, such as child safety seats or specific amenities, should be mentioned at the time of booking. Additional fees may apply.

  1. Service Terms and Conditions

  • Driver Conduct: All chauffeurs employed by Onyx Executive Transport are trained professionals, following strict standards of conduct, including professionalism, confidentiality, and adherence to safety protocols.
  • Passenger Conduct: Passengers are expected to behave responsibly. Any damage to the vehicle due to misconduct may incur additional charges.
  • Luggage and Personal Belongings: Passengers are responsible for their personal belongings. Onyx Executive Transport is not liable for any lost or stolen items.
  • Alcohol and Smoking Policy: Alcohol consumption is allowed within legal limits, but smoking is strictly prohibited in all vehicles.
  • Seat Belts: All passengers are required by law to wear seat belts. Non-compliance may result in termination of the service without a refund.

  1. Cancellation and Refund Policy

  • Cancellation Policy:
  • For standard services (e.g., airport transfers), cancellations must be made at least 24 hours before the scheduled pickup time.
  • For premium services or group transportation (e.g., weddings, corporate events), cancellations must be made at least 72 hours in advance.
  • Refund Policy:
  • Full refunds are issued for cancellations made within the required notice period.
  • No refunds are provided for cancellations made outside of the required notice period or for no-shows.
  • In the case of unforeseen circumstances (e.g., severe weather), Onyx Executive Transport may offer a credit for future services at its discretion.

  1. Pricing and Payment Terms

  • Pricing: Our rates vary based on vehicle type, travel distance, and service duration. Additional fees may apply for amenities, waiting time, or tolls.
  • Payment Methods: We accept all major credit cards, debit cards, and electronic payment methods. Payment must be completed before the start of the service.
  • Gratuity: Gratuity is not included in the base fare but is appreciated. A standard 15–20% gratuity is customary.
  • Additional Charges: Any additional services requested during the trip (e.g., extended hours, detours) will incur extra charges, which will be detailed in the final invoice.

  1. Safety and Liability

  • Vehicle Condition: All vehicles in our fleet are maintained to the highest standards, with regular inspections to ensure safety and reliability.
  • Insurance: Onyx Executive Transport carries commercial liability insurance to protect passengers in the event of an accident. However, passengers are encouraged to carry their own travel insurance for additional coverage.
  • Force Majeure: Onyx Executive Transport is not liable for service interruptions due to circumstances beyond our control, such as severe weather, road closures, or other unforeseen events.

  1. Privacy and Confidentiality

  • Passenger Privacy: Onyx Executive Transport respects the privacy of our passengers and will not share any personal information with third parties.
  • Data Protection: All electronic transactions and personal information are securely handled and we use Moovs for booking purposes and protect data  in compliance with relevant data protection laws. We Use 

  1. Dispute Resolution

  • Complaint Process: Any complaints or service issues should be reported to customer support within 48 hours of the service.
  • Resolution Timeline: Onyx Executive Transport aims to resolve all complaints within 5 business days. In cases where additional investigation is required, the customer will be kept informed of the progress.